Shipping via FedEx

We offer FedEx delivery service for all orders, except in the rare circumstance that FedEx does not deliver to the address you provide.

Shipping Options for Cell Phone Orders

Select 2nd Business Day to get 2 business day delivery after your phone has been activated.

Select Next Business Day to get next business day delivery after your phone has been activated.

There can be different charges for each shipping option based on what you order. Orders for single new accounts, contract extensions, shared plans and accessories may have a different shipping fee.

Signature Requirement

For your protection, a signature may be required at the time of delivery. Please select a delivery address where you can sign for your package when it arrives. If a signature is required and you cannot be at the delivery location during the business day, you may sign a FedEx door tag authorizing release of the package without anyone present.

Delivery to Alaska, and Hawaii, and U.S. Territories

We are proud to offer both 2nd Business Day and Next Business Day shipping to Alaska, Hawaii,
Puerto Rico, and the U.S. Virgin Islands at no additional charge.

Delivery to P.O. Boxes

In some cases orders for shipment to P.O boxes may take longer to be approved. Since FedEx does not deliver to P.O. Boxes, these orders will be delivered via another method such as U.S.P.S.

Order Processing Time

If your order includes the activation of a phone with a service plan, then the carrier (Cingular Wireless, Verizon Wireless, Nextel, Sprint, T-Mobile, Alltel, etc.) must approve your application for new service before your phone can be activated. Most phone orders are approved, activated and shipped within hours of being placed. In some cases, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information to approve your order, we will contact you immediately via e-mail and/or phone, so when you place your order, be sure to provide an e-mail address that you check regularly.

Order Tracking

We offer real-time online order tracking where you can view the status of your order's activation and shipment, with links to track your package via FedEx.

Weekend Deliveries

FedEx Express deliveries are not available on Saturdays or Sundays. However, we use sophisticated shipping software to find alternative methods whenever we can assure that you will receive your package more quickly. For example, if your order is activated on a Friday afternoon, and your home address is within close proximity of our nearby distribution center, we may ship your order via FedEx Home Delivery ground shipping to allow for Saturday delivery. In all cases, you will receive a shipping notification with a tracking number and real-time online order tracking.

Holiday Deliveries

FedEx does not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the FedEx Holiday Delivery Schedule.

Out of Stock

We stock a high level of inventory to ensure rapid delivery, but on occasion, we may be temporarily out of stock on a device that is in high demand. In those circumstances, we will not hold your order to wait for an out of stock item, and you may receive your order in two shipments.

Multiple Attempts to Deliver Your Package

If FedEx cannot deliver your order after several attempts, your order may be cancelled. However, once your new line of service has been activated, we cannot cancel your carrier's wireless service agreement. You must notify your wireless carrier promptly if you desire to cancel your service.

If You Receive the Wrong Item

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via the Customer Support, and we will make arrangements to send a replacement promptly.

Damaged in Shipping

If your shipment was damaged in transit, contact the Customer Support and we will gladly send you a replacement. Any product(s) returned must follow our Exchange / Return policy.